Refund policy
This policy sets the default approach to returns and refunds. Store-specific refund terms, when configured, take precedence for footer and operator-published URLs.
Eligibility
Unused items in original condition may be considered for return within a reasonable period after delivery, unless the product was marked as final sale or is not returnable for hygiene or customisation reasons.
To start a return, contact the store with your order reference and reason. Unauthorised returns may be refused.
Refunds
Approved refunds are issued to the original payment method after the returned goods are received and checked. Processing time depends on the payment provider.
Shipping charges may be non-refundable unless the return is due to an error by the store.
Cancellations
If an order has not yet been dispatched, you may request cancellation. Once handed to a carrier, the shipping and refund policies above apply.